Call Khang Pharmacy at (408) 622-8068 and tell us which prescriptions you would like to move and where they are currently being filled. We can review the information and determine the appropriate next step for eligible prescriptions.

Helpful information includes your current pharmacy's name and contact information, medication names or prescription numbers, your current insurance information and your prescriber's information when available.

For prescriptions eligible for transfer, Khang Pharmacy can generally coordinate with the transferring pharmacy as appropriate. Certain situations may require additional involvement from you or your prescriber.

Yes. You can ask us to review specific prescriptions for transfer. You do not necessarily have to move every medication at the same time.

Transfer timing varies. It can depend on how quickly the transferring pharmacy responds, the prescription status, whether additional information is needed, medication availability and whether the prescriber must be contacted.

If you are running low on medication, tell us when you contact the pharmacy so we understand the timing concern.

If there are no authorized refills remaining, a new prescription or refill authorization from the prescriber may be required. When appropriate, Khang Pharmacy can help send a refill request to the prescriber.

An expired prescription may require a new prescription from the prescriber. We can review the prescription information available and explain what appears to be needed.

It is generally better to contact the pharmacy before your medication supply becomes urgent. Transfers sometimes require communication with another pharmacy or prescriber, and medication availability can also affect timing.

Controlled substance prescriptions are subject to additional federal and state requirements, and the rules can depend on the medication and prescription. Contact Khang Pharmacy so we can review the specific situation rather than assuming the prescription is transferable.

Medication availability can change. If stock is a concern, contact us before initiating the transfer so we can review the medication and current situation. Availability cannot be guaranteed.

No. If the prescription has not already been filled or established at another pharmacy, your prescriber can generally send the new prescription directly to Khang Pharmacy rather than transferring it.

Yes, many eligible prescriptions can be transferred for Medi-Cal Rx patients. Prescription coverage remains subject to Medi-Cal Rx eligibility and applicable coverage requirements.

Many Medicare prescription plan patients can transfer eligible prescriptions to Khang Pharmacy. Pharmacy network participation, medication coverage and patient costs vary by plan, so contact us if you would like us to review your insurance information.

Not necessarily. Copays and other patient costs can depend on the insurance plan, pharmacy network status, medication, deductible and other benefit rules. We should process the prescription under your current coverage before assuming the cost will be identical.

Provide your current insurance information to Khang Pharmacy. A prescription that was previously covered may process differently under a new plan because pharmacy networks, formularies, copays and coverage requirements can differ.

Yes. Once your prescriptions are established with us, we can help with refill coordination and other ongoing pharmacy needs when appropriate.

Patients managing multiple ongoing medications may benefit from Khang MedPack Care, which can include medication packaging and refill coordination depending on the selected service level and medication regimen.

Learn About Khang MedPack Care →

Delivery may be available for eligible prescriptions and patients depending on location, medication, scheduling and other circumstances. Transfer and delivery eligibility are separate considerations.

View Prescription Delivery Information →

A caregiver or family member may be able to assist with pharmacy coordination, but privacy requirements and the patient's circumstances can affect what information the pharmacy may discuss or disclose. Contact us if you are helping manage medications for someone else.

When appropriate, we can send a request or communicate with the prescriber's office regarding a prescription issue. The prescriber remains responsible for deciding whether to issue or authorize a prescription.

Yes. Vietnamese-language support is available for patients and families who need help understanding the prescription transfer process and Khang Pharmacy services.

Nhà Thuốc Khang có hỗ trợ bằng tiếng Việt cho bệnh nhân và gia đình cần giúp chuyển toa thuốc và sử dụng các dịch vụ của nhà thuốc.

Tell us about the timing concern when you contact the pharmacy. We can review the prescription situation, but transfer completion, medication availability, insurance processing and prescriber response times cannot be guaranteed.

For a medical emergency, seek appropriate emergency medical care rather than relying on a routine pharmacy transfer.